Cancellation Policy

We understand that unexpected circumstances can affect your travel plans. The following cancellation schedule applies to all bookings: • More than 90 days before departure: Loss of deposit only (25% of trip cost) • 61–90 days before departure: 40% of total trip cost forfeited • 31–60 days before departure: 65% of total trip cost forfeited • 15–30 days before departure: 85% of total trip cost forfeited • 14 days or less before departure: 100% of total trip cost forfeited All cancellation requests must be submitted in writing to Kerry@freespiritauthentictravel.com. The cancellation date is the date we receive your written request.

All deposits are non-refundable. The deposit secures your accommodation, local guide, and all pre-booked experiences in Sri Lanka. In many cases, our local suppliers require non-refundable payments to hold these bookings on your behalf. If you need to cancel after paying a deposit, we will provide a full breakdown of what costs have already been committed on your behalf.

Refunds are calculated based on the cancellation timeline above. Refunds will be processed within 14 business days of written cancellation confirmation. The following items are generally non-refundable regardless of timing: • Booking deposits • Visa application fees • Travel insurance premiums • International airfare (subject to your airline's policy) • Any services already provided prior to cancellation

In some circumstances, particularly where cancellation is due to illness, family emergency, or circumstances beyond your control, we may offer a travel credit in lieu of a cash refund. Travel credits are valid for 24 months from the date of issue and may be applied to any future Free Spirit Authentic Travel journey. Travel credits are non-transferable and cannot be exchanged for cash. The availability of travel credits is at Kerry's discretion and subject to supplier agreements.

In the rare event that we need to cancel your journey (for example, due to insufficient group numbers for a group departure, or unforeseeable circumstances), you will receive: • A full cash refund of all monies paid, OR • The option to rebook on an alternative date with any price difference adjusted We will provide as much notice as possible in such circumstances and will work with you to find a suitable solution.

If a journey must be cancelled due to force majeure events (natural disasters, pandemics, government travel bans, civil unrest, etc.), we will endeavour to: • Offer rescheduling to a future date at no additional cost • Issue travel credits where cash refunds are not possible due to supplier terms • Provide partial cash refunds where supplier terms permit We cannot guarantee full cash refunds in force majeure situations. Comprehensive travel insurance is your best protection against these events.

To initiate a cancellation: 1. Email Kerry directly at Kerry@freespiritauthentictravel.com 2. Include your full name, booking reference, and departure date 3. Clearly state your reason for cancellation (this may affect available options) 4. Kerry will confirm receipt and provide a cancellation calculation within 3 business days WhatsApp: +61 417 787 652 (for urgent situations)